NHS staff across Harrogate District thanked for 'hard work' following shining survey result

The NHS asks its employees to complete a work satisfaction survey each year, with questions answered by a numerical value of one to five.

Just this week, the Harrogate District NHS Foundation Trust (HDFT) received its result from the 2016 survey coming out with an average score of 3.92 - higher than any trust of the same type across the region.

The result prompted the Chief Executive of HDFT to express her thanks to all staff across the trust who have worked ‘so hard’ in the face of ever-increasing demand and challenges.

She said: “The single most important determinant of care quality is the work force. It’s having a capable, motivated workforce who really buy into the values of care and compassion.

“Thank you to my colleagues for continuing to work so hard for the benefit of people in our care, doing so at a time of so much demand and the challenging of reducing costs is even harder.

“I would like to say a particular thank you to clinical and non-clinical staff who are willing to work flexibly to protect the quality of care we provide: colleagues who move from one clinical area to another to get staffing numbers right, and colleagues who come in and work extra shifts when demand goes up, or who provide support to another team when the needs of our patents make this necessary.

“It’s our philosophy of ‘You Matter Most’ which underpins this and this is what makes a difference.”

The score also saw HDFT take sixth place for engagement, among all combined acute and community trusts in the country.

The trust’s top areas were the opportunities for flexible working patterns, confidence and security in reporting unsafe clinical practice, non-mandatory training, learning or development, equal opportunities for progression and the level of work discrimination was found to be three per cent lower than average.