CQC slams closed Harrogate care home for unacceptable staff practices

The Pines Care Home - Google Maps
The Pines Care Home - Google Maps

The CQC has revealed a series of ‘unacceptable staff practices’ which led to a Harrogate care home being placed in special measures before it closed down.

Inspectors from the CQC deemed that The Pines Care Home on Harlow Moor Drive was ‘inadequate’ with residents receiving undignified care during a January visit.

The home was criticised for a shortage of staff, being unsafe for people living with dementia and for inspectors having to ‘prompt’ staff to seek medical input for some residents.

As a result, inspectors were forced to refer six of its residents to the local authority safeguarding teams with concerns over their welfare.

Staff were reported to be showing ‘curt and uncaring attitudes’ to the residents they were caring for with the home eventually making the decision to close in March.

A spokesperson for North Yorkshire County Council said: “Safeguarding is a priority for North Yorkshire County Council and the council therefore worked with the home and people living in the home to find everybody alternative and suitable services.

“The last resident moved out on March 8, 2016, at which point the home closed. The Pines is no longer registered as a Provider with CQC.”

Inspectors first raised concerns about the safety of the home at an inspection in September and deemed that it ‘required improvement’ as residents were at risk of receiving unsafe care.

Over a two-day inspection on January 5 and 8, inspectors became concerned over the residents’ safety with staff not reporting incidents such as unexplained bruising, not following nutritional assessments and poor care practice.

One member of senior care staff was witnessed attempting to spoon medicine into a resident’s mouth whilst they were asleep.

Further concerns were then raised that residents with dementia were not receiving help eating or drinking and were left in ‘dirty, wet and stained clothing’.

People living with dementia were also at risk of becoming ‘socially isolated’ with one resident remaining in their nightwear and alone in their room throughout the day without hourly check ins.

Staff were overheard responding to residents with dementia in an uncaring and unhelpful manner.

The inspector said: “We heard them say to staff, “I get confused, where am I? It’s the Alzheimer’s.” The senior care staff they were speaking with responded, “Oh well.”