High praise for registration service

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CUSTOMERS and the leading officials have praised North Yorkshire’s registration service.

The service is responsible for the registration of births and deaths and carries out marriage and civil partnership ceremonies.

In September, the General Register Office (GRO), the government agency responsible for civil registration, observed staff at work and measured the service against statutory standards and performance targets.

In its report, the GRO says the level of service attained is excellent.

Strengths identified by the inspection include: an excellent standard of customer care; very good customer access to the service; multi-skilled staff; a good standard of office accommodation and ceremony rooms; and a good range of literature in register offices and detailed information on the council’s website.

The GRO said: “An excellent standard of customer care was seen during observations of staff members’ individual dealings with customers.”

Between January and April 2011, 4,000 customers were invited to complete a questionnaire.

Of those who responded, 91.5 per cent were “satisfied” or “very satisfied” with the service.