The quality of care at Harrogate District Hospital has been judged as “safe, effective and well-led” in a new report by England’s chief inspector of hospitals.
Areas of good practice included cleanliness, infection control and the provision of remote care using telemedecine - which allows care to be provided 24/7 in response to people’s needs. Also noted was how the trust values its volunteers.
Richard Ord, chief executive of Harrogate and District NHS Foundation Trust, said: “We are pleased to receive the report from the Care Quality Commission, which overall gives a positive verdict on our services. During their inspection, the CQC spoke to a wide range of staff, patients and relatives across the hospital and found that we are providing safe, effective and compassionate care, with a clean environment to help with infection control.
“This is down to the hard work and dedication of each and every member of staff and I want to thank them all for their efforts, as well as those staff, patients, relatives and members of the public who contributed their views to the inspection.”
No significant areas for improvement were identified on inspection, but the CQC has advised the trust to review staffing levels, particularly those caring for older people.
In response to this issue, Mr Ord said: “Whilst the care provided on our elderly care wards is safe and effective, with further planned increases in nursing staff, we will be able to provide care more promptly on these wards. This is a priority and we are already recruiting additional nurses.”
Other suggestions included improving pain control in some areas in surgery services and reviewing thresholds for reporting serious incidents.
Prof Sir Mike Richards, chief inspector of hospitals, said: “We found that Harrogate District Hospital and its individual services are well-led and that the trust’s board showed a good understanding of key issues.
“Most of the patients we spoke to during our visit were positive about their care experiences and much of what we observed was good.”