Care service passes quality inspection

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A CARE service has welcomed a positive report from a Government watchdog.

Wetherby-based Home Instead Senior Care, which supports people in their homes in Wetherby and north Leeds, was judged as meeting all standards during an unannounced inspection by the Care Quality Commission (CQC).

Margaret Brennan, who owns and runs the Wetherby office, said: “We are pleased to have received the stamp of approval from the CQC after our latest inspection.

“Amidst reports in the media that care organisations are lacking in crucial areas of care, it is really important that people are able to access information about quality providers in their area to give them peace of mind.

“All CQC reports are available on their website and I would urge anyone looking for care to visit the site before deciding on a provider.

“We place our clients’ needs and wishes at the centre of everything we do and I was particularly pleased that people thought that our caregivers were very caring and would ‘go that extra mile’.”

She added: “At Home Instead we see these standards as a bare minimum.

“For us it is about the comments that clients and staff members make which evidences that we are at the forefront of the quality care sector.”

During the inspection, the CQC spoke to staff, cients and their relatives.

The report stated: “We saw systems were in place to regularly monitor the quality of the service.

“We also spoke with two relatives and one person who used the service and they were very complimentary about the service.”

One relative said: “I am so pleased with the service – they support my mum so well.”

Margaret added: “Unannounced inspections are an effective method of gauging the standard of a service.

“The essential standards span 16 areas from respect and involvement through to record keeping and staff support.

“At Home Instead we see these standards as a bare minimum, for us it is about the comments that clients and staff members make which evidences that we are at the forefront of the quality care sector.

A link to the full CQC report has been posted on the website www.homeinstead.co.uk/wetherby.